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Each
day of "Making Meetings Work" can be
conducted
separately or in tandem with other days.
Inside
the Organization
1.
Introduction: Meeting facilitation as art and science
Take your hats off at the door—teamwork starts
here!
Opening Model Focus Group: Introductions
2.
What Makes a Good Meeting?
Facilitating small workgroup and team meetings
within the organizational
context.
Facilitating external meetings.
Knowing your audience.
3.
Where the Waters Meet: Types of Meetings
Sharing, Diverging, or Converging.
4.
What is an Effective Group?
Benchmarks of an effective group.
The multiple perspectives of stakeholders.
The principle of equal responsibility for
group outcomes.
5.
The River, The Boat, The Destination…
The Destination: Outcomes (action
plans, products, services, reports,
initiatives,
innovations).
The Obstacles: Problems, roadblocks,
snags that threaten outcomes.
The Tide: Constraints, business environment,
competition, internal resistance.
6.
Navigating the River Successfully: Strategies and Tools
The Compass: Institutional and departmental
mission, goals, strategic plans.
Strategic planning
Navigational Map: Framing the meeting
and charting the river with a workable
agenda.
On agendas
7.
The Oars: Outcomes Achieved through clearly-defined
Roles and Rules.
Building an open appreciation
for each other
Life Jackets: Resources, supports, tools,
communication, communication
tools, partnerships.
Listening skills—holding back
comments
The Lead(row)er: Listen, Elicit participation,
Accept all ideas, Design session.
Scenario I. Listening Skills
8.
The Facilitator's Key Roles: THE LEAD(ROW)ER
Keeping the Team on Task
Instrumental Leadership
Focusing Discussion—Strategies and Tactics
•
How to model what you expect of others
•
How to ask good questions to elicit comments and get
discussion going
•
How to avoid dead-end questions
•
Mixed messages vs. audience-specific, clear messages
Attending to Group Processes
•
Socio-emotional Leadership
•
Balancing participation levels
Scenario II: Gatekeeping
9.
But What about the Crew?
Identifying group roles
Resisters, helpers, and others
How to handle difficult people and potentially
explosive topics
Scenario III: Dealing with difficult people and
issues
10.
Diverging—Working with Ideas
Brainstorming
•
Reducing competitive “wisdom” comments
Prioritizing
•
Technical formal brainstorming versus tossing out
ideas
•
Carousel brainstorming
Other Techniques for Idea Generation
Scenario IV: The Perfect
[Brain]Storm
11.
Converging--Synthesizing and Merging Ideas
Building Consensus
•
Establishing and maintaining positive group norms
•
Making decisions that yield “buy-in”
•
Ensuring follow-through on decisions and action items
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WRAP-UP OF Day I
Model Group Facilitation Debriefing
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